Terms and Conditions

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Pricing & Returns Policy

Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, MasterCard, Switch, Solo, Delta and American Express.

All products remain the property of Westbourne Model Centre until they are paid for in full.

Back Orders
If your item is not in stock, we will back order it for you. You will always be emailed to be kept aware of the situation. We make all reasonable endeavours to meet any stated delivery dates, however, any delivery dates given are only estimates and can change for reasons beyond our control.


Pricing Information
- All prices are displayed in UK Pounds Sterling initially.
- Release dates are subject to change.
- Every effort is made to keep the website inventory current and up to date.
- Items are subject to being out of stock, out of print, or deleted at any time.
- Please notify us regarding any errors or discrepancies concerning our website.
- All products for sale on the westbourne model centre website are brand new.
- Occasionally, items arrive without plastic shrink-wrap. We guarantee that unwrapped products are new items.

Any attempt to obtain goods from this web site by using false details will be reported to the relevant authorities.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Guarantee
All advertised items come with the manufacturers standard warranty. Unless otherwise stated.

Complaints
In the unlikely event that you have a complaint about any aspect of dealing with Westbourne Model Centre E-mail: westbournemodel@yahoo.co.uk or please telephone us as soon as possible on +44 (0)1202 763480 We hope that we can deal with your problem in just a few moments on the telephone. However, if your complaint is more complex and is submitted in writing:

Cancellation and Returns Policy Under the Distance selling Regulations
Once an order has been placed, you will have the right to cancel the order at any time prior to shipment without reason. If you are a customer, you may cancel your orders within 7 days following the receipt of the goods.
Under these conditions westbourne Model Centre would return your money within 30 days of the cancellation. Depending upon the reason for cancellation, you may have to pay the cost of returning the goods to our store. In the unlikely event that you wish to return goods to us you must contact us first to obtain a returns authorisation .
All goods must be returned in the original packaging and complete with all booklets etc within 14 days of cancellation date.
Unless Westbourne Model Centre arranges collection, the cost of returning the goods must be met by the purchaser together with any insurance costs. The risk of any returned goods not collected by Westbourne Model Centre is wholly with the purchaser For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP..

Damaged or Defective Goods
You should inspect the goods when you receive them for physical defects or damage. If you find any such physical defects or damage Please let us know as soon as possible. This will enable us to make the necessary claim on the relevant Mail insurance. We will then arrange for the safe return to us at no cost to yourself. You will be offered a refund or replacement at your discretion, replacement is subject to availability.

Shipping & Handeling

Shipping And Handling
All prices are subject to postal charges (see Postal rates). Most items are shipped within 24 hours of receiving your order. All orders will be carefully packaged and legibly addressed. We are not responsible for the loss or damage of any package shipped to a customer - this is the responsibility of the Postal Service. We are willing to assist you in the investigation of the loss or damage of your package.

In the unlikely event of your package going missing, all replacements shipped to the following countries will automatically incur an international recorded charge of £4.00 :- Albania, Algeria, Argentina, Armenia, Azerbaijan, Barbados, Bermuda, Brazil, Bulgaria (Rep.), Chile, Colombia, China, Costa Rica, Croatia, Cuba, Czech Republic, Ecuador, El Salvador, Estonia, Fiji, Georgia, Hong Kong, Hungary, India, Jamaica, South Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Mauritius, Mexico, Morocco, Paraguay, Peru, Poland, Puerto Rico, Romania, Russia, Sardinia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Sri Lanka, Taiwan, Tunisia, Turkey, Ukraine, Uruguay, Yugoslavia.


Privacy Policy

Please read our Privacy Policy - if you do not agree to the terms of our Privacy Policy, you should not access or use this website.

Definitions
This document describes Westbourne Model Centre Online Privacy Policy (the "Privacy Policy") for this website, http://www.store.westbourne-model.co.uk(the "Site").

Changes in Privacy Policy
Westbourne Model Centre reserves the right to change the Privacy Policy from time to time at its sole discretion, and will provide notice of material changes on the home page of the Site.

Collection of Personal Information on this Site
Personal information on this Site is collected by:

Westbourne Model Centre
6 The Coach House
L.R.Stevenson Ave
Bournemouth
Dorset
BH4 8ED
United Kingdom
+44 (0)1202 763480

How Personal Information is collected on this Site
As a visitor to the Site, you are not required to provide any personal information to Westbourne Model Centre. If, during your visit to the site, you elect to contact Westbourne Model Centre with general enquiries about Westbourne Model Centre products and services, you may be asked to complete an online form and provide information about yourself and the nature of your enquiry, including your name, e-mail address, contact telephone number, postal address and certain other information.

When you use the Site Westbourne Model Centre may also collect certain technical and accessibility information about your computer to enable your use of the Site. For example, we may log browser version, operating system and the IP address of your computer. This information is used to monitor use of the Site and to measure traffic patterns on the Site. Westbourne Model Centre does not match this information with any personal information you may have submitted to us.

How your Personal Information is used
Technical information collected Westbourne Model Centre monitoring your use of the Site - for example, how many users the Site receives daily and geographical information about user access to the Site - is collected as aggregate data and does not identify any user individually. Westbourne Model Centre may use this data for statistical analysis, marketing, or other promotional purposes.

Westbourne Model Centre will not sell, transfer or give freely your personal information to any company or organization without your consent except to comply with laws or regulations of the government or other regulatory body, or to protect the rights Westbourne Model Centre.

Use of cookies
When you visit the Site, you can browse the Site and access information without providing your personal information. To provide a better service from the Site, we use "cookies" to pre-populate certain online forms on the Site so that the information submitted by you need not be re-entered each time you choose to contact us. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. Most browsers are set to accept cookies by default. You can change your browser settings to prompt you when you are about to receive a cookie, giving you the option to decide whether to accept it or not.

Updating your personal information and privacy preferences
You have the right to update or correct your personal information held by Westbourne Model Centre. To update or correct your personal information and privacy preferences please write to or e-mail:

Westbourne Model Centre
6 The Coach House
L.R.Stevenson Ave
Bournemouth
Dorset
BH4 8ED
United Kingdom
+44 (0)1202 763480


Please include your name, mailing address, telephone number and e-mail address in any communication with ourselves.

Privacy-related enquiries and complaints
If you believe that Westbourne Model Centre has not complied with this Online Privacy Policy with respect to your personal information or you have other related enquiries, you may contact Westbourne Model Centre at the address provided above. In your correspondence, please describe in as much detail as possible the nature of your enquiry or the ways in which you believe that Westbourne Model Centre has not complied with its Online Privacy Policy. We will investigate your enquiry or complaint promptly and reply in writing to you.

Thank you for reading our Privacy Policy

Online Catalogue | Infomation |  Terms and Conditions