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| About Us This web site is owned and operated by Westbourne Model.co.uk who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: [Companyname] Westbourne Model Centre 41 Seamoor Rd Westbourne Dorset BH4 9AE United Kingdom Phone: + 44 (0)1202 763480 Fax: + 44 (0)1202 763480 Email: saleswestbourne [at] btconnect [dot] com Company number: <Put company number here> |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Pricing Information - All prices are displayed in UK Pounds Sterling initially. - Prices can be viewed in the currency of your choice using the currency converter. - All prices are subject to change. - We are not responsible for any typographical errors. - We are not responsible for errors in the descriptions of items. - Release dates are subject to change. - Every effort is made to keep the website inventory current and up to date. - Items are subject to being out of stock, out of print, or deleted at any time. - Please notify us regarding any errors or discrepancies concerning our website. - All products for sale on the westbourne model centre website are brand new. - Occasionally, items arrive without plastic shrink-wrap. We guarantee that unwrapped products are new items. Any attempt to obtain goods from this web site by using false details will be reported to the relevant authorities. Back Orders If your item is not in stock, we will back order it for you. You will always be emailed to be kept aware of the situation. We make all reasonable endeavors to meet any stated delivery dates, however, any delivery dates given are only estimates and can change for reasons beyond our control. Complaints In the unlikely event that you have a complaint about any aspect of dealing with Westbourne Model Centre E-mail: westbournemc@btconnect.com or please telephone us as soon as possible on +44 (0)1202 763480 or fax to +44 (0)1202 763480. We hope that we can deal with your problem in just a few moments on the telephone. However, if your complaint is more complex and is submitted in writing we promise to: - acknowledge complaints within 5 working days - advise you of how long we feel it will take to resolve the complaint - keep you informed throughout the process |
| Shipping And Handling Shipping And Handling All prices are subject to postal charges (see Postal rates). Most items are shipped within 24 hours of receiving your order. All orders will be carefully packaged and legibly addressed. We are not responsible for the loss or damage of any package shipped to a customer - this is the responsibility of the Postal Service. We are willing to assist you in the investigation of the loss or damage of your package. In the unlikely event of your package going missing, all replacements shipped to the following countries will automatically incur an international recorded charge of £4.00 :- Albania, Algeria, Argentina, Armenia, Azerbaijan, Barbados, Bermuda, Brazil, Bulgaria (Rep.), Chile, Colombia, China, Costa Rica, Croatia, Cuba, Czech Republic, Ecuador, El Salvador, Estonia, Fiji, Georgia, Hong Kong, Hungary, India, Jamaica, South Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Mauritius, Mexico, Morocco, Paraguay, Peru, Poland, Puerto Rico, Romania, Russia, Sardinia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Sri Lanka, Taiwan, Tunisia, Turkey, Ukraine, Uruguay, Yugoslavia. |
| Delivery Schedule Delivery Schedule MNS will process your order right away (provided it is in stock) for delivery in the UK via Royal Mail. Standard Estimated Delivery Times UK : 1-6 working days from shipping date. Europe : 4-5 working days from shipping date. Rest of World : Europe : 7-12 working days from shipping date. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee All advertised items come with the manufacturers standard warranty. Unless otherwise stated. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on + 44 (0)1202 763480 (International +44 + 44 (0)1202 763480) or fax us on + 44 (0)1202 763480 or write to us at Westbourne Model Centre 41 Seamoor Rd Westbourne Dorset BH4 9AE United Kingdom |
| Privacy Policy Privacy Policy Please read our Privacy Policy - if you do not agree to the terms of our Privacy Policy, you should not access or use this website. Definitions This document describes Westbourne Model Centre Online Privacy Policy (the "Privacy Policy") for this website, http://www.store.westbourne.models.com (the "Site"). Changes in Privacy Policy Westbourne Model Centre reserves the right to change the Privacy Policy from time to time at its sole discretion, and will provide notice of material changes on the home page of the Site. Collection of Personal Information on this Site Personal information on this Site is collected by: Westbourne Model Centre 41 Seamoor Rd Bournemouth Dorset BH4 9AE United Kingdom +44 (0)1202 763480 How Personal Information is collected on this Site As a visitor to the Site, you are not required to provide any personal information to Westbourne Model Centre. If, during your visit to the site, you elect to contact Westbourne Model Centre with general enquiries about Westbourne Model Centre products and services, you may be asked to complete an online form and provide information about yourself and the nature of your enquiry, including your name, e-mail address, contact telephone number, postal address and certain other information. When you use the Site Westbourne Model Centre may also collect certain technical and accessibility information about your computer to enable your use of the Site. For example, we may log browser version, operating system and the IP address of your computer. This information is used to monitor use of the Site and to measure traffic patterns on the Site. Westbourne Model Centre does not match this information with any personal information you may have submitted to us. How your Personal Information is used Technical information collected Westbourne Model Centre monitoring your use of the Site - for example, how many users the Site receives daily and geographical information about user access to the Site - is collected as aggregate data and does not identify any user individually. Westbourne Model Centre may use this data for statistical analysis, marketing, or other promotional purposes. Westbourne Model Centre will not sell, transfer or give freely your personal information to any company or organization without your consent except to comply with laws or regulations of the government or other regulatory body, or to protect the rights Westbourne Model Centre. Use of cookies When you visit the Site, you can browse the Site and access information without providing your personal information. To provide a better service from the Site, we use "cookies" to pre-populate certain online forms on the Site so that the information submitted by you need not be re-entered each time you choose to contact us. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. Most browsers are set to accept cookies by default. You can change your browser settings to prompt you when you are about to receive a cookie, giving you the option to decide whether to accept it or not. Updating your personal information and privacy preferences You have the right to update or correct your personal information held by Westbourne Model Centre. To update or correct your personal information and privacy preferences please write to or e-mail: Westbourne Model Centre 41 Seamoor Rd Bournemouth Dorset BH4 9AE United Kingdom +44 (0)1202 763480 E-mail: westbournemc@btconnect.com Please include your name, mailing address, telephone number and e-mail address in any communication with ourselves. Privacy-related enquiries and complaints If you believe that Westbourne Model Centre has not complied with this Online Privacy Policy with respect to your personal information or you have other related enquiries, you may contact Westbourne Model Centre at the address provided above. In your correspondence, please describe in as much detail as possible the nature of your enquiry or the ways in which you believe that Westbourne Model Centre has not complied with its Online Privacy Policy. We will investigate your enquiry or complaint promptly and reply in writing to you. Thank you for reading our Privacy Policy |
| Returns Policy Cancellation and Returns Policy Once an order has been placed, you will have the right to cancel the order at any time prior to shipment without reason. If you are a customer, you may cancel your orders within 7 days following the receipt of the goods. Under these conditions westbourne Model Centre would return your money within 30 days of the cancellation. Depending upon the reason for cancellation, you may have to pay the cost of returning the goods to our store. In the unlikely event that you wish to return goods to us you must contact us first to obtain a returns authorisation . All goods must be returned in the original packaging and complete with all booklets etc within 14 days of cancellation date. Unless Westbourne Model Centre arranges collection, the cost of returning the goods must be met by the purchaser together with any insurance costs. The risk of any returned goods not collected by Westbourne Model Centre is wholly with the purchaser For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.. Damaged or Defective Goods You should inspect the goods when you receive them for physical defects or damage. If you find any such physical defects or damage you must tell us within 7 working days of delivery. This will enable us to make the necessary claim on the relevant Mail insurance. We will then arrange for the safe return to us at no cost to yourself. You will be offered a refund or replacement at your discretion, replacement is subject to availability. |